Responsible Gaming — Safe Gaming Is Our Priority
9baje believes gaming should be a source of enjoyment — not stress. On this page you can learn how to set your own playing limits and get help when you need it.
Our Protection Tools
9baje provides a number of practical tools to help keep your gaming experience healthy and in control. Details of each feature are described below.
Set a Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased until the specified time has passed — this helps you stay within your budget.
Time Limits and Breaks
Set a time limit for each gaming session. When the set time is up, you will be notified automatically. Taking regular breaks keeps your mind fresh and helps you make thoughtful decisions.
Take a Break from Gaming
If you feel you need some distance from gaming, activate self-exclusion for a set period. During this time you will not be able to log into your account or make a deposit.
Control Your Loss Limit
Use the feature that automatically stops play after you have lost a set amount. This tool protects you from unnecessary financial loss and helps you stay in control of your budget.
Cooling Off Period
Before a full self-exclusion, you can choose a short-term cooling off period — from 24 hours up to a few weeks. This time gives you the opportunity to reassess things with a fresh perspective.
24/7 Assistance
For any gaming-related concerns, reach us via 24/7 live chat or email. Our trained team is here for you in both Bengali and English.
Detailed Responsible Gaming Guide
9baje recommends following some simple guidelines to keep gaming enjoyable and safe.
Budget Planning
- Set a budget for yourself before each gaming session.
- Only spend money you are comfortable losing.
- Set a deposit limit so you do not spend beyond your plan.
- See gaming as a form of entertainment, not a way to earn income.
Time Management
- Set a time limit for each session.
- Do not let gaming interfere with other activities, family, or sleep.
- Use the session timer to take regular breaks.
- Avoid long sessions late at night.
Right State of Mind
- Do not play when you are stressed, anxious, or under the influence of alcohol.
- Do not place bigger bets to recover losses after losing.
- Avoid using gaming as a way to forget your problems.
- Stay content — take both wins and losses in your stride.
Family and Loved Ones
- Talk openly with your family about gaming.
- Do not allow minors to use your account.
- Take it seriously if family or friends express concern.
- Do not hesitate to seek help from a professional counsellor when needed.
Account Security
- Never share your login details with anyone else.
- Use a strong password and change it regularly.
- Do not allow others to access your account.
- Report any suspicious activity to support immediately.
What to Do If You Have a Problem
- Contact 9baje support without delay — we are ready to help.
- Activate self-exclusion to temporarily close your account.
- Talk to a trusted friend or family member.
- Seek help from a professional mental health service.
Warning Signs of Problematic Gaming
If any of the signs below appear in you, it is time to be alert. 9baje is always here for you.
Having a problem with gaming is not a sign of weakness — it is a common human experience. Seeking help at the right time is the wise thing to do. 9baje's support team is committed to helping you without judgement.
- You are spending more money than your set budget and cannot stop yourself.
- You are placing bigger bets to try to recover money you have lost — this is known as "chasing losses".
- You are spending more time gaming by taking time away from family, friends, or work.
- You feel restless, irritable, or anxious when you cannot play.
- You are borrowing money or dipping into savings for gaming.
- You are lying to family or friends about how much you game.
- Gaming has become your main way of escaping stress or anxiety.
- You have tried to cut down or stop gaming more than once but have not been able to.
Contact Us for Help
9baje's support team is always ready for any concern or problem related to gaming. You do not have to face it alone.
Support Channels
After logging into the site, click the live chat button. Get instant help in Bengali and English.
[email protected] — write to us about any responsible gaming matter.
To set a deposit limit, self-exclusion, or cooling off period, go to your Account Settings or ask support for assistance.
Important Information
Self-exclusion requests submitted to support are processed promptly. No bonus offers or promotional emails will be sent during the exclusion period.
Lowering a deposit limit takes effect immediately. Increasing a limit requires a specific waiting period — this prevents overspending in a moment of impulse.
All transactions on 9baje are protected by SSL encryption and your personal information is completely confidential.
9baje's Commitment
Responsible gaming is not merely a rule — it is part of our core values.
9baje believes every player has the right to a safe and positive gaming experience. To this end, we maintain the technology and processes that help players stay in control.
We believe gaming should be a form of entertainment — a complement to quality time with family, never a substitute for it. That is why at 9baje we actively identify the risks of excessive gaming and take preventive measures.
Our support team is available in Bengali and English 24 hours a day, 7 days a week. If you have any concern about gaming, talk to us today — no judgement, just support.
FAQ on Responsible Gaming
Find answers to common questions about responsible gaming here.
Enjoy Gaming Safely and Responsibly
May gaming on 9baje always be enjoyable. Head to your favourite game, read the FAQ, or talk to support.