9baje's Privacy Policy

Introduction & Overview

9baje is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how 9baje collects, uses, processes, and protects your personal information.

By using our platform, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact our support team.

Section 1 — What Information We Collect

We collect various types of information when you create an account on 9baje, use our services, or contact us. The details of this information are described below:

1.1 Information You Provide Directly

When you share information with us directly, such as:

• Full name and date of birth (for age verification — only those aged 21 or above may use our services)
• Mobile number and email address
• Account password (stored in encrypted form)
• Payment information (bKash, Nagad, or Rocket number)
• Documents required for identity verification

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform, such as:

• IP address and device type
• Browser version and operating system
• Login duration and session data
• Game play history and transaction records
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive information from identity verification service providers or payment processors, which helps us improve the quality of our services and ensure security.

Section 2 — Purposes for Using Your Information

9baje uses your information only for specific and legitimate purposes. Your information will never be used in unauthorised ways.

2.1 Service Operation and Improvement

• Creating and managing your account
• Providing gaming services without interruption
• Processing deposit and withdrawal transactions
• Continuously improving the quality of our services
• Identifying and resolving technical issues

2.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Identifying suspicious transactions
• Complying with anti-money laundering regulations
• Enforcing the age restriction (21+)
• Implementing responsible gaming policies

2.3 Customer Service and Communication

• Providing support via 24/7 live chat and email
• Sending important account or service-related notifications
• Resolving your requests and complaints
• Ensuring support in both Bengali and English

Section 3 — Data Storage and Security

9baje adopts industry-standard technical and organisational measures to ensure the security of your information. Our security framework includes the following elements:

3.1 Technical Security

• SSL Encryption: All data between your browser and our servers is secured through SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only a strong cryptographic hash is stored.
• Firewall and Intrusion Detection: Our servers are protected by multiple layers of security.
• Regular Security Audits: Third-party experts regularly test the security of our systems.

3.2 Data Retention Period

We retain your information only for as long as necessary. Account information is kept while the account is active and, after closure, for a defined period in line with applicable legal obligations. Transaction records may be retained for an extended period in accordance with financial regulations.

3.3 Responding to Data Breaches

If a data breach occurs that poses a risk to your rights and freedoms, 9baje will notify you and the relevant authorities in a timely manner.

Section 4 — Sharing and Disclosure of Information

9baje does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Service providers for payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure, and cybersecurity may receive a limited amount of information. These partners operate under strict confidentiality agreements with us.

4.2 Legal Obligations

We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal regulations. Only the information strictly necessary will be shared in such cases.

4.3 Business Transfers

If 9baje participates in a merger, acquisition, or asset transfer, your information may form part of that transaction. Even in such cases, your information will remain protected to standards consistent with this Policy.

Section 5 — Cookies and Tracking Technologies

9baje uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand how our platform is used and improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important features of the platform from working.

Section 6 — Your Rights and Controls

9baje believes you should have full control over your own information. You have the following rights:

6.1 Access and Review

You may request to view the information we hold about you at any time through our support team. We will respond to your request within a reasonable time.

6.2 Correction

If your account contains incorrect or incomplete information, you may request a correction. We will make the necessary changes promptly.

6.3 Deletion Request

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

6.4 Account Closure

You may request to close your 9baje account at any time. After the account is closed, your information will not be used except as required by law.

Section 7 — Protection of Payment and Financial Information

9baje takes particular care to protect your financial transactions and payment information. All transactions on our platform are handled through bKash, Nagad, and Rocket.

7.1 Payment Information Handling

• We never store your mobile banking PIN or password.
• Payment transactions are completed through each provider's own secure gateway.
• All financial information is stored in encrypted form.
• Transaction history can only be viewed from your own account.

7.2 Minimum Deposit and Withdrawal

The minimum deposit amount on our platform is ৳200 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 15 minutes to 2 hours.

Section 8 — Policy Changes and Notification

9baje reserves the right to update this Privacy Policy as needed. You will be notified in a timely manner before any significant changes take effect.

8.1 Notification of Changes

If significant changes are made to the Policy, we will send a notification to your registered contact and make a prominent announcement on the website. For minor editorial changes, only the "Last Updated" date on this page will be changed.

8.2 Continued Use After Changes

If you continue to use the platform after the updated Policy is published, it will be assumed that you agree to the new Policy. If you do not agree, please contact our support team.